Nanonets

NOVEMBER 30, 2023

Companies that establish accounts payable best practices increase the visibility of information, reduce their invoice processing time, save money, strengthen internal controls and cash flow management, reduce fraud and errors, and improve vendor relationships. Accounts payable best practices are a subset of accounting best practices.

Best Practices 52

Best Practices Accounts Electronic Funds Transfer (EFT) Automation 52

Stax

JANUARY 23, 2025

Credit card chargebacks , which occur when customers dispute a transaction, can be costly for both merchants and payment facilitators. Addressing historical issues: Merchants with past chargebacks, disputes, or poor credit histories may struggle to gain approval and need to demonstrate improvements.

Underwriting 68

Underwriting PCI DSS Money Laundering Processors 68

Clearly Payments

SEPTEMBER 18, 2024

A chargeback is a reversal of a credit card transaction initiated by the cardholder’s bank, usually as a result of a dispute by the customer over the purchase. Key Activities of a Chargeback Team Reviewing Dispute Notices: Receiving and thoroughly investigating dispute notices from credit card issuers is the first task.

Disputes 105

Disputes Fraud Prevention Payments Credit Cards 105

Clearly Payments

JUNE 21, 2024

Winning chargeback disputes is important for merchants because chargebacks take time to deal with and lead to financial losses and increased processing fees. Here’s a guide to help merchants navigate and win chargeback disputes in credit card processing. Delayed responses can result in automatic loss of the dispute.

Disputes 52

Disputes Address Verification System (AVS) Credit Cards Best Practices 52

EBizCharge

MARCH 18, 2025

Fraudulent transactions: Fraudulent transactions occur when cybercriminals use stolen credit card details for unauthorized purchases, resulting in chargebacks and disputes. Chargeback fraud: Chargeback fraud (also known as friendly fraud) occurs when a customer disputes a legitimate charge, leading to business financial losses.

Credit Cards 52

Credit Cards Process Security Data Breach 52

EBizCharge

JULY 25, 2024

Furthermore, presenting surcharge information upfront complies with card brand rules and can protect merchants from potential legal disputes. Additionally, if customers aren’t properly informed about surcharge fees through visible signage, they can dispute the extra charges, leading to chargebacks.

Best Practices 52

Best Practices Credit Cards Compliance Debit Card 52

Paystand

OCTOBER 16, 2024

Understanding chargeback disputes Examples of Chargebacks Reasons for Chargebacks Why are Chargebacks serious? How Long Does a Business Have to Dispute a Chargeback? Best Practices to Reduce Chargebacks Key Takeaways A chargeback is a reversal of a payment when a cardholder disputes a transaction, usually through their bank.

Disputes 40

Disputes Best Practices Processors Automation 40

Clearly Payments

AUGUST 6, 2024

Win Rates Merchants’ success in disputing chargebacks varies across different card networks. Product or Service Issues: Comprising 20% of chargebacks, these disputes arise from issues with the quality or delivery of products or services. Financial Impact The financial impact of chargebacks is significant for all card networks.

Disputes 105

Disputes Visa Issuers Duplicate 105

Cardfellow

JUNE 7, 2025

Chargebacks, on the other hand, happen when the customer initiates a dispute with their bank. In this case, they’re unhappy with the transaction but either your business refused to issue a refund, or the customer didn’t try to obtain a refund but went straight to a dispute.

Accounts 52

Accounts Processors Returns Credit Cards 52

Nanonets

JANUARY 31, 2024

This can be streamlined by preparing a checklist, applying best practices, and automating tasks using reconciliation software. Refunds: Bank transactions can be refunded, or your deposits can be withheld due to disputes. This can lead to a date mismatch. This has to be accounted for in your general ledger.

Best Practices 52

Best Practices Reconciliation Adjustments Correspondent 52

Trade Credit & Liquidity Management

JULY 14, 2025

Myths get in the way of implementing best practices. True negotiation is only needed in complex disputes, when a customer is in financial distress, or the customer is just being evasive. Work to quickly resolve pending disputes, to either issue valid credits or pursue payment.

Disputes 52

Disputes Liquidity Management Best Practices Accounts 52

EBizCharge

JANUARY 23, 2025

By understanding what invoice terms entail, businesses can streamline operations and minimize disputes. These terms are typically included on invoices to minimize misunderstandings and disputes while ensuring a smooth transaction process. What are invoice payment terms?

Payments 52

Payments Disputes Agreements Best Practices 52

Fi911

DECEMBER 5, 2023

And, disputes are anticipated to result in almost $117 billion in annual losses in 2023. Entry into the Visa Dispute Monitoring Program (VDMP) is automatic if a merchant crosses the Early Warning Threshold. In 2021, global chargeback volume exceeded 600 million cases. VDMP Standard: Triggered at a 0.9% VDMP Excessive: Reached at a 1.8%

Visa 105

Visa Disputes Non-Bank Risk 105

Nanonets

JUNE 12, 2024

Enhanced Vendor Relationships: Clear documentation of orders improves supplier relationships and reduces disputes. Streamlined Purchasing: Structures the purchasing process, reducing errors like duplicate orders. Better Inventory Management: Helps maintain stock levels, preventing overstocking or stockouts.

Best Practices 52

Best Practices Automation Small Business Process 52

Fi911

MAY 22, 2024

This process can be triggered for various reasons, such as a disputed charge, an error in the transaction, or fraud detection. Disputed Charges : When a payer disputes a charge, possibly due to not receiving the goods or services promised, a payment reversal can be initiated. What is a Chargeback?

Payer 104

Payer Address Verification System (AVS) Disputes Payee 104

FICO

JUNE 13, 2017

Inject best-practice decision management governance standards into a new domain. These standards and practices are very well-developed in banking, for instance, but are not yet well understood across other vertical markets. Rating companies should have an appeal and dispute resolution process.

Risk 85

Risk Disputes Cybersecurity Best Practices 85

EBizCharge

JUNE 25, 2025

This is not just best practice, it’s an explicit requirement of card network policies. Clear, visible signage isn’t just a best practice, it’s a required part of your compliance plan. This helps avoid disputes and ensures the customer isn’t caught off guard. You can access Mastercard’s official rules here.

Compliance 52

Compliance Credit Cards Card Network Rules Rules 52

EBizCharge

JUNE 24, 2025

Best practices for both channels No matter how you apply a credit card surcharge fee, a few best practices apply across the board—and taking time to get these right can save you from compliance issues and unhappy customers. Clear and early disclosure helps set expectations and avoid disputes. Stay within limits.

Credit Cards 52

Credit Cards Payments Debit Card Processors 52

PYMNTS

SEPTEMBER 18, 2020

While some banks enable voice technology to make payments, check account balances and make transfers, the technology raises concerns regarding security, data privacy and dispute resolution. It was developed by the Cybersecurity Response Project Team.

NACHA 88

NACHA Cybersecurity Scams Payments 88

The Payments Association

MARCH 25, 2025

Without clear answers, duplicated work can lead to mistakes, disputes, and unnecessary delays. Having a knowledge directory of all payment network requirements, including a complete catalogue of resources such as best practices, guides, manuals, releases, and rules, makes it easy for everyone to access and find the information they need.

Compliance 88

Compliance Payment Networks Issuers Best Practices 88

EBizCharge

JUNE 26, 2025

Not every business adds a surcharge to credit card payments, but if you do, you may need to notify your customers, not just as best practice but by law. Chargebacks and disputes. Do You Need a Credit Card Surcharge Notice? Ignore them, and you could face fines or penalties. Card network violations. Loss of trust.

Credit Cards 52

Credit Cards Card Network Rules Legal Laws 52

EBizCharge

JUNE 27, 2025

This guide will walk you through the basics of credit card surcharging in Canada, from legal background and card network rules to disclosure requirements and best practices. A rushed implementation can lead to errors, disputes or, worse—violations of card network rules or provincial regulations. Can I surcharge in Canada?

Credit Cards 52

Credit Cards Legal Card Network Rules Rules 52

EBizCharge

JUNE 30, 2025

” Best practices: Add tooltips, banners, or brief notes next to the credit card payment option. These steps help set the right expectations and reduce confusion or disputes. Clear language: Use simple, direct messaging: “A surcharge of 2.5% applies to credit card payments to cover processing costs.”

Credit Cards 52

Credit Cards Laws Rules Point-of-Sale (POS) 52

EBizCharge

APRIL 26, 2024

From honest mistakes to deliberate disputes, the reasons behind short-paid invoices can vary. Contractual disputes: In some cases, a misunderstanding or disagreement about the contract terms may occur, leading to short payments while negotiations take place. For these reasons, resolving disputes as quickly as possible is imperative.

Disputes 52

Disputes Best Practices Procedures SWIFT 52

PYMNTS

JUNE 4, 2019

To that end, the new Mastercard offering is designed to support Open Banking efforts in four areas: connectivity, security and compliance, dispute resolution and consulting services. In addition, dispute resolution will have an importance that’s hard to underplay. The service is, for now, focused on the U.K.

Visa 81

Visa API Disputes Push-to-Card 81

Clearly Payments

JANUARY 8, 2024

Chargeback Risk: Chargebacks occur when customers dispute a transaction and request a refund directly from their bank. Chargeback Management Best Practices Chargebacks pose a significant challenge for merchants, impacting both financial stability and reputation. Read this article on what is a good chargeback rate.

Risk Management 97

Risk Management Risk PCI DSS Process 97

Clearly Payments

OCTOBER 22, 2024

This extra layer of security lowers the risk of fraudulent activity in your business, which can otherwise lead to chargebacks or disputes. Reduced Chargebacks : Chargebacks happen when a cardholder disputes a transaction, claiming it was unauthorized.

Debit Card 105

Debit Card Credit Cards Point-of-Sale (POS) Encryption 105

EBizCharge

AUGUST 5, 2024

This article will explain what billbacks are, how they work, and best practices for managing them. These challenges make staying informed on best practices for managing billbacks imperative. Can billback fees be disputed? Can billback fees be disputed? What is a billback?

Best Practices 52

Best Practices Adjustments Disputes Processors 52

Fintech Finance

JANUARY 25, 2024

The initial phase includes the launch of ServiceNow Disputes Management, Built with Visa—a single, connected disputes resolution solution for issuers. Managing disputes currently involves multiple systems and teams, and many financial institutions often use siloed solutions that are not fully integrated with one another.

Disputes 52

Disputes Issuers Payments Best Practices 52

EBizCharge

JULY 7, 2025

Best practices for surcharge communication Surcharging may be allowed, but that doesn’t mean it’s always welcomed. ” Ensure the message appears early in the payment process—ideally before the customer submits their payment—to avoid any surprises that could lead to disputes. How you present it matters.

B2B 52

B2B Credit Cards Processing Costs Rules 52

Stax

SEPTEMBER 26, 2024

Transparency in billing practices helps customers understand what they pay for and provides a reference point in case of disputes. 4 Best Practices for Implementing Credit Card Surcharges Adding these transaction fees without alienating customers is a challenge for large-scale and small businesses.

Credit Cards 88

Credit Cards Caps Best Practices Laws 88

Segpay

APRIL 16, 2024

Cardholders dispute a transaction with their bank, resulting in a reversal of funds. This occurs when customers intentionally dispute legitimate transactions just to get a refund of their payment for products or services they did receive. Last year, the payment business suffered an estimated 238 million chargebacks.

Disputes 52

Disputes Address Verification System (AVS) Fraud Prevention Fraud Detection 52

EBizCharge

APRIL 26, 2024

By implementing these best practices, you can ensure smoother operations and better financial outcomes for your business. By setting clear expectations upfront, customers are more likely to understand their obligations and adhere to payment deadlines, reducing the likelihood of disputes or misunderstandings regarding payment terms.

Accounts 52

Accounts Best Practices Disputes Procedures 52

EBizCharge

JUNE 4, 2024

Regular audits and updates are crucial to maintaining a secure payment environment, as well as educating your team about the best practices for handling sensitive data. Regular system updates and employee education on security best practices contribute to maintaining a secure payment processing environment.

Credit Cards 52

Credit Cards Process Payment Gateways Best Practices 52

Stax

MARCH 26, 2024

Best Practices for Using Online Terminals Optimizing the use of online terminals involves a blend of tech know-how, security compliance, and customer-focused practices. Equally important is training staff in security best practices, empowering them to be the first line of defense against potential data breaches.

PCI DSS 88

PCI DSS Encryption Payment Gateways Disputes 88

EBizCharge

JUNE 23, 2025

Transparency is not just a best practice—it’s mandatory. This step is especially important in retail environments where transparency and customer service go hand in hand. Keep it clean and consistent. Never hide the surcharge or inflate prices to disguise it. Test and monitor. Getting this wrong can cost you.

Credit Cards 52

Credit Cards Legal Card Network Rules Point-of-Sale (POS) 52

Stax

FEBRUARY 19, 2025

How to Transition Smoothly to Outsourced Support If you decide to outsource your payments support, consider these best practices for a seamless transition: 1. Request documentation on their security policies, fraud prevention measures, and incident response procedures to minimize risks.

Payments 88

Payments PCI DSS Compliance Risk 88