Fintech News

OCTOBER 27, 2024

The framework specifically addresses phishing scams with a clear connection to Singapore, targeting scams where perpetrators impersonate local or international entities serving Singapore residents. The SRF’s liability provisions do not extend to transactions involving credit cards, charge cards, or debit cards issued in Singapore.

Phishing

Fintech News

JULY 17, 2025

One of the key additions is the Chargeback AI Assistant, aimed at addressing issues in dispute resolution and revenue recovery, particularly for small and medium-sized businesses. According to pilot testing, this resulted in a three percentage point increase in win rates and a 46% reduction in the time taken for dispute resolution.

AI

Fi911

DECEMBER 31, 2024

A chargeback rate is a metric that measures the percentage of transactions disputed by customers and ultimately reversed by the merchant’s bank. Use Confirmations and Tracking : Provide order confirmation emails and shipment tracking information to keep customers informed and reduce disputes related to delivery.

Disputes

The Payments Association

JULY 23, 2025

To address this, Techwave developed an AI-driven solution automating the user lifecycle management process. This solution reduced support overheads, lowered disputes and increased user win-backs. Techwave addressed these challenges by developing a standardised integration framework.

Cross-Border Payments

My Payment Savvy

JULY 10, 2025

You can dispute these charges, and when you do it right, you can win more often than you’d expect. The difference between winning and losing isn’t luck – it’s strategy, evidence, and knowing exactly how to win a chargeback dispute from day one. Customer error disputes offer better odds at 50-60% win rates.

Disputes

Fintech Finance

OCTOBER 31, 2024

This suite addresses specific factors that challenge today’s fintechs, programme managers and bank sponsors.” Thredd’s new, best-in-breed services are designed to address clients’ and partners’ growing concerns regarding the complexity and cost of managing compliance and risk across multiple operational fronts and geographies.

Compliance

Fintech Finance

MARCH 4, 2025

Together, were empowering businesses to proactively and reactively address vulnerabilities before they impact revenue, giving merchants the power to provide a frictionless, positive experience for their customers. To learn more about how chargebacks can affect businesses and the different solutions to prevent and dispute them, visit: [link].

Transactions

Stax

JANUARY 23, 2025

Credit card chargebacks , which occur when customers dispute a transaction, can be costly for both merchants and payment facilitators. Addressing historical issues: Merchants with past chargebacks, disputes, or poor credit histories may struggle to gain approval and need to demonstrate improvements.

Underwriting

The Fintech Times

JANUARY 2, 2025

PXP Financial , a global acquiring, payment, fraud and data analysis service provider, has joined forces with financial dispute management solution provider DisputeHelp, to launch two new Visa solutions to combat first-party fraud and reduce chargeback for merchants.

Fraud Prevention

The Payments Association

FEBRUARY 3, 2025

In todays fast-paced digital landscape, managing payment disputes and chargebacks has become a significant challenge for businesses, especially in the e-commerce sector. Chargebacks, often triggered by fraud or customer disputes, can severely impact a companys revenue, reputation, and operational efficiency. Thats where avoided.io

Fraud Prevention

Clearly Payments

JULY 23, 2025

Merchants with clear refund and billing policies see up to 30% fewer disputes, according to a 2023 Verifi study. Poor documentation is one of the most common triggers for payment disputes. To stay in good standing: Respond to disputes promptly Use pre-transaction fraud tools (3DS2, address verification, etc.)

Compliance

Stax

DECEMBER 9, 2024

Debit or credit card chargebacks are when a disputed charge made to a merchant’s account is refunded to the customer’s bank account. According to the federal Fair Credit Billing Act , consumers can dispute a charge in the case of billing errors and the failure of a business to render goods or services as described.

Credit Cards

The Payments Association

JANUARY 3, 2025

A roundtable discussion among merchants addressing the evolving challenges of fraud in their operations across various sectors. On 19 November 2024, merchants from across sectors gathered in London as part of The Payments Associations Financial Crime 360 (FC360) series to address the ever-evolving challenge of fraud in their operations.

Fraud Detection

Stax

APRIL 3, 2025

Key features to look for in an eCommerce payment solution include security and fraud protection, payment method variety, integration capabilities, chargeback protection and dispute resolution, and global payment support. Chargeback protection and dispute resolution Most business owners view chargebacks as a cost of doing business.

Payment Solutions

Fintech Finance

JULY 16, 2025

An industry first, the Chargeback AI Assistant offers faster and more effective solution to the increasingly complex dispute settlement and revenue loss recovery issues for SMEs and e-commerce platforms. Pilot testing showed a 3 percentage points increase in win rates, while time spent on dispute resolution was reduced by 46%.

AI

My Payment Savvy

AUGUST 10, 2025

In friendly fraud, a real customer makes a legitimate purchase and then disputes the charge with their bank, claiming the product never arrived or the transaction wasn’t authorized. Address Verification Service (AVS) AVS compares the billing address provided during checkout with the address on file with the card issuer.

Fraud Detection

Tearsheet

FEBRUARY 27, 2025

The double-edged sword of crypto payments and how PayPal is working through it While progress with crypto payments continues, certain grey areas still require clearer guidelines, and PayPal is working to address them. Crypto transactions might not have the same level of dispute resolution.

PayPal

The Payments Association

JANUARY 13, 2025

It addresses how evolving regulations shape the digital asset landscape, influencing innovation, compliance, and global competitiveness. It is advised that firms ensure their custody arrangements, contracts and terms of service are aligned with these legal definitions in the interest of avoiding disputes while strengthening consumer trust.

Legal

EBizCharge

MARCH 14, 2025

These policies help set expectations, reduce disputes, and ensure efficient transactions by outlining the terms under which refunds and cancellations are allowed. Customer support: Without a refund policy, merchants may spend excessive time handling customer disputes, processing individual refund requests, and clarifying return conditions.

Returns

Stax

MARCH 4, 2025

In fact, integrating payment capabilities into products that businesses use to conduct their operations can help SaaS providers address $35 trillion in payments annually. Below, we discuss these common hurdles and how to address them effectively. Have easy refund policies and prompt dispute resolution in place to avoid escalations.

Credit Cards

The Fintech Times

DECEMBER 9, 2024

The tech giant argues that the move, which the CFPB says is aimed at addressing potential consumer risks, constitutes regulatory overreach. The tech giant has now taken the dispute to court, challenging the agencys authority to impose supervision. the companys payment arm, under federal supervision.

Consumer Financial Protection Bureau (CFPB)

Stax

MARCH 18, 2025

To address evolving customer demands and accept electronic payments, you need a payment processing system. Also, evaluate the providers dispute and chargeback resolution speed. They also have chargeback prevention and dispute management tools to resolve issues before they escalate.

Process

Clearly Payments

NOVEMBER 18, 2024

Here are some other articles on chargeback management: How to Build a Chargeback Payments Team in your Company How to Win Chargeback Disputes What is a Good Credit Card Chargeback Rate for Merchants? Customer Support Specialists Responsibilities: Address disputes proactively by resolving customer concerns before they escalate to chargebacks.

PCI DSS

The Payments Association

JUNE 16, 2025

Providers must address sector-specific concerns, improve communication, and support merchants to unlock open banking’s full potential. Crucially, establishing a standardised dispute resolution framework is essential to gain merchant confidence, addressing their most significant barrier and unlocking the full potential of this payment method.”

On-Demand

Clearly Payments

FEBRUARY 10, 2025

Chargeback Fees If a customer disputes a transaction, you could pay between $20 and $100 per chargeback. Chargebacks: A Hidden Risk A chargeback occurs when a customer disputes a transaction, and the money is refunded to them, often at the merchants expense. for every $1 disputed due to fees, lost inventory, and operational costs.

Small Business

Stax

NOVEMBER 21, 2024

Disputes and chargebacks There may be instances when your customer disputes a credit card payment because of a billing error, fraudulent transaction (unauthorized card usage), or non-delivery of goods/services. When this happens, a chargeback process will be initiated.

Credit Cards

EBizCharge

MARCH 11, 2025

Chargeback and dispute fees: Chargeback and dispute fees are costs merchants incur when a customer disputes a transaction and requests a refund through their credit card issuer. By keeping a close eye, merchants can address issues and maintain low costs. Auditing can help identify any unexpected charges or rate increases.

Processing Costs

Fintech Finance

MAY 20, 2025

Chargebacks911 , a global leader in dispute resolution and chargeback prevention, is warning UK merchants that inflationary pressures, trade disruption, and weakening consumer confidence are creating the perfect conditions for a sharp rise in chargeback abuse. Train Frontline Teams Educate staff on the warning signs of chargeback abuse.

Consumer

Fintech Finance

JULY 27, 2025

By combining cutting-edge fraud prevention technology and a new clear dispute resolution framework, Mastercard A2A Protect will enable banks to provide consumers with the appropriate levels of protection against fraudsters. Said Jorn Lambert , Chief Product Officer at Mastercard.

Accounts

EBizCharge

FEBRUARY 26, 2025

Address Verification Service (AVS) and CVV verification should be enabled to prevent unauthorized transactions and reduce chargeback rates. NetSuite records the disputed transaction. Merchants can submit documentation to dispute the chargeback. NetSuite records the disputed transaction.

Credit Cards

EBizCharge

MARCH 18, 2025

So, it’s crucial to monitor and address any security issues that may arise. Merchants must address any security challenges associated with credit card processing to protect customer data and prevent fraud. Its important to remember that, as with any form of payment processing, security is paramount.

Credit Cards

Fintech News

FEBRUARY 10, 2025

Commonwealth Bank of Australia (CBA) is making significant strides in leveraging artificial intelligence to reshape the financial services landscape, already using AI to handle up to 15,000 payment disputes daily, a volume too high for its call centres.

AI

My Payment Savvy

JUNE 16, 2025

Your online payment gateway applies encryption, address verification, and fraud screening—all within seconds. Strong, secure payment processing systems include tools that help prevent disputed charges. How does the gateway handle disputes, chargebacks, and fraud prevention? Any hiccups risk abandoned carts and lost sales.

Payment Gateways

Stax

NOVEMBER 14, 2024

These can include terminal fees, early termination fees, setup fees, reprogramming fees, PCI compliance fees, address verification fees, chargeback and retrieval fees, and payment gateway fees. They occur when a consumer disputes a certain charge to their account. A chargeback happens when a customer disputes a charge on their account.

Credit Cards

Stax

JANUARY 21, 2025

Fraud prevention features – Look for additional fraud prevention features like fraud detection, address verification, chargeback protection, and IP geolocation to enhance protection from fraud. You can also dispute chargebacks from your account. Integration and ease of use A payment gateway doesnt function on its own.

Payment Gateways

Trade Credit & Liquidity Management

JUNE 2, 2025

Understanding these perspectives helps you identify and address any misconceptions, paving the way for smoother collaboration. Advance notice allows sales to address problems early and maintain customer trust. Is the department perceived as an obstacle or a valuable business partner?

Liquidity Management

My Payment Savvy

AUGUST 10, 2025

Card transactions are subject to disputes that can result in lost revenue, additional fees, and potential account restrictions. Alternative payment methods typically offer more direct settlement processes with lower dispute rates. Chargeback risk presents another challenge.

Alternative Payment Methods