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AI Becomes the Banker: 21 Case Studies Transforming Digital Banking CX

Finextra

In these case studies, you will see that across the global banking industry, AI has shifted from pilot to profit generator: intelligent tools now accelerate back-office work, raising employee productivity and shrinking response times, while smarter analytics empower advisors to deliver faster, better-informed guidance.

AI
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Tod’s adds NFC digital product passports to custom Gommino moccasins

NFCW

NFC CHIP: The digital product passport in the shoe sole provides access to details including material origins Each of Tod’s iconic custom Gommino moccasins now comes with an NFC tag integrated into the sole that lets customers authenticate the product and learn about the origin of the materials used.

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Bank Digital: The New Standard

Fintech Review

This includes mobile apps, online portals, chatbots, and virtual advisors. Users are also becoming more aware of the importance of secure practices, such as using strong passwords and enabling multi-factor authentication. Photo by Suzy Hazelwood on Pexels.com To bank digital means managing your financial life through digital platforms.

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Announced at Singapore FinTech Festival 2024: New Partnerships, Product Launches and Appointments

The Fintech Times

Visa Payment Passkey – Enables consumers to authenticate their identity, and authorise payments, by scanning their biometrics. New wallet payment experience – Soon, consumers will be able to use their wallets to scan and pay at merchants outside of their domestic markets that accept Visa via scanning-enabled QR codes.

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Worldpay to Acquire Ravelin, a Leading AI-Native Fraud Prevention Platform

Fintech Finance

Over this period, Ravelin has established itself as a market leader in identifying payment fraud, account takeover, return & refund abuse, promotion & voucher abuse and marketplace fraud, and performing 3D Secure authentication. KeyBanc Capital Markets served as exclusive financial advisor to Ravelin.

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Top 5 Mobile Banking Trends for 2025

Finextra

These capabilities make banking apps feel like personal advisors, enhancing user engagement and financial decision-making. Biometric authentication, like fingerprint and facial recognition, is now standard, with 78% of banking apps implementing it, according to Statista. Personalised budgeting tools based on spending habits.

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The Digital Wallet Revolution: How It's Reshaping Consumer Behaviour and Payment Infrastructure

Finextra

Implication for FSIs: Banks must move beyond static authentication models and embrace real-time risk scoring , behavioural biometrics , and API-first integration to compete. Consumer Empowerment: With enhanced security, digital wallets are accelerating e-commerce trust—particularly in high-ticket and cross-border segments.